On my way back from the conference in Puerto Rico. As I mentioned before I flew Delta the whole way hoping my medallion status would get me something. So far I’ve been stuck in coach on every leg. Attempting to be proactive I called yesterday to use miles to upgrade to 1st class on the L.A. to HNL leg. On the phone they said I had seat 3A. When I got to the airport however they checked me into seat 32B.
They said something about the ticket actually being a Northwest ticket (I booked thru Orbitz) and that they couldn’t upgrade it. But it’s a Delta plane and there were a dozen empty seats in 1st class when I got to the counter. If I had coughed up another $200 I could apparently upgrade. But I shouldn’t have to. I’ve flown 65000 miles on their airline in the last 18 months and I’m willing to spend the miles.
If I wanted to get stuck in coach on every leg I could have done this trip a lot cheaper on another airline. I picked Delta because I thought my Medallion status would get me something. Apparently it doesn’t. I guess I could understand (though I’m still irritated that the lady on the phone led me to believe I had gotten the upgrade) if First Class was already full. But they had seats available — they simply chose not to give me one.
I have 4 trips in the next 6 months and it looks like I’ll just go back to flying whomever is cheapest. For $200 Delta just lost a frequent flyer. They’d apparently rather fly with empty seats in first than upgrade a Gold Medallion member who was willing to spend the 15000 miles.